Our Story


Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher.  Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.  After working in the BPO industry for nearly ten years stateside, Collins decided to combine his operational expertise with his knowledge of quality process delivery and, in 2008, established Emerge BPO in the capital city of Georgetown.


Since Emerge BPO opened its doors over ten years ago, it has experienced significant growth, both in terms of client base and number of employees, making it a nearshore leader in customer management, back office, and transaction processing. This growth is a direct result of the company’s strong value proposition.



  • Domaine experience with a variety of Fortune 500 brands
  • Recognized ability to seamlessly mirror a client’s in-house processes through adaptive technologies
  • Proven strength in delivering unique solutions with superior quality at competitive costs
  • Highly educated native English workforce with a strong cultural fluency with North America
  • Well trained Home-based agent pool providing domestic support for clients in North America
  • Management team with over 130 years of combined experience in the outsourcing sector
  • Strong commitment to invest in new technologies, operational improvements and contact center expansion as needed to ensure uninterrupted service to clients and their customers.

Emerge BPO has a strong technology backbone, with all voice and data POP functionality housed in Miami, within a center that provides full redundancy and multiple fiber entrances.

This center has in excess of 160 sources of carrier connectivity.  It is also outside of FEMA flood zones and is capable of withstanding Category 5 hurricanes.  As a company, Emerge BPO places a premium on both facility and data security.

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