Account Trainer- Guyana

Are you passionate about providing quality customer service? Do you have a knack for learning and teaching specialized skills?

Then join us! We are looking for an Account Trainer who can join our growing team.

As an Account Trainer at Emerge, you’ll be responsible for developing the knowledge and skills of the company’s workforce to ensure employees provide the best customer service experience at all times. You will also be tasked with equipping employees with the requirements to perform at the expected performance level.

Qualifications

- Diploma or Degree in Educational Studies or a related field.

- Minimum of three (3) years’ experience in a customer service-oriented organization with at least one

  (1) of those years being in a training/teaching capacity.

Skills

- Knowledge of customer service best practices and standards

- Excellent organizational skills

- Excellent verbal and written communication skills

- Ability to work with complex and technical information

- Demonstrated training abilities to motivate, teach and inspire

Responsibilities

  • Facilitate learning using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, lectures, and on-the-job coaching.
  • Organize, develop and source training programs to meet specific client program needs such as; technical support skills, consultative sales skills, and courteous customer interaction.
  • Monitor new hires who have graduated from training and follow-up with mentoring.
  • Create a positive, fun, and motivating training environment to enhance employee performance and increase retention.
  • Design and administer assessment tools to measure training effectiveness and employees’ comprehension of  the training material.
  • Maintain training documentation, including class logs and records.
  • Provide feedback and suggestions for improvement on trainee performance, training policies, and training operation.
  • Work with Team Supervisors to promote employee development and achieve exceptional performance quality .
  • Partner with the Program/Account Manager and Training Manager to ensure all training materials are updated.
  • Participate in client calibration sessions.
  • Prepare call center performance reports by collecting, analyzing and summarizing data and trends.

Compensation

Compensation is negotiable based on qualification and experience.

Job Type

Full Time Position

Workdays & Hours

SAT - SUN 8:00 AM - 8:00 PM. Flexible shifts available.

Only shortlisted applicants will be contacted.

Submit your application today!

Click below to fill out our online application form

Want to work with Emerge BPO?

© 2018 EMERGE BPO.  All rights reserved