Customer Service Advisors (Voice) - Guyana

Are you vibrant and energetic? Are you passionate about providing best-in-class customer service?

 

Then join us! We are looking for CUSTOMER SERVICE ADVISORS (VOICE) who can join our growing team.

 

As a CUSTOMER SERVICE ADVISOR at emerge, you’ll be responsible for interacting with customers by providing product and service information; placing orders, answering inquiries and resolving product and service concerns via voice, chat and email channels. You’ll also be responsible for providing value-added information to customers such as brand information, company offerings, current deals, and ensuring customers are getting the most out of their relationship with our company.

Qualifications

-Minimum high school diploma or equivalent required, post-secondary education preferred

 

-Previous customer contact experience in a fast-paced environment preferred

 

-Working knowledge of MS Office products with strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation

Skills

-Exceptional interpersonal and relationship building skills with the ability to analyse and assess the needs of customers with a passion for and commitment to delighting customers.

 

-Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy.

 

-Excellent customer service skills and great enthusiasm for helping customers.

 

-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation.

 

-Ability to continuously display a positive attitude with a composed, poised and professional demeanor.

 

-Energetic self-starter with the ability to work both independently and within a team.

 

-Exceptional verbal and written communication skills.

 

-High attention to detail and accuracy with multitasking skills.

Responsibilities

- Serve customers by providing guidance, recommendations, suggesting product specials and other types of value-added information to meet or exceed client sales initiatives and targets.

 

-Serve customers by answering inquiries and questions regarding accounts, products and services.  Also, proactively reviewing prior buying patterns and purchases to make personal recommendations.

 

- Resolve product or service problems by clarifying the customer's concern or inquiry.

 

- Analyze and identify the cause of the concern or inquiry; selecting and explaining the best solution to solve the concern.

 

-Expedite correction or adjustment to accounts if required; following up to ensure resolution.

 

-Be passionate about providing best in class service and don’t use a one-size-fits-all approach to creating a great customer experience.

 

-Be flexible, think on your feet and exercise great judgement in handling unusual requests or difficult customer interactions.

 

-Be an articulate and persuasive communicator without being pushy.  Don’t assume anything about the customer’s knowledge of products; rather ask great questions to better gauge what the customer wants.

 

-Make recommendations that surprise and delight the customer and can demonstrate how to use the products/services in a simple and accessible way.

 

-Develop strong customer relationships over the phone within the assigned TAT.

 

-Manage, be accountable and take ownership of the resolution process for all customer related issues.

Compensation

Compensation is negotiable based on qualification and experience.

Job Type

Full Time Position

Workdays & Hours

MON – FRI, 8:00 AM – 5:00 PM EST* and in future could involve some weekends.

The schedule may change based on department and/or business.

Only shortlisted applicants will be contacted.

Submit your application today!

Click below to fill out our online application form

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