Are you vibrant and energetic? Are you passionate about providing best-in-class customer service?
Then join us! We are looking for CUSTOMER SERVICE ADVISORS (VOICE) who can join our growing team.
As a CUSTOMER SERVICE ADVISOR at emerge, you’ll be responsible for interacting with customers by providing product and service information; placing orders, answering inquiries and resolving product and service concerns via voice, chat and email channels. You’ll also be responsible for providing value-added information to customers such as brand information, company offerings, current deals, and ensuring customers are getting the most out of their relationship with our company.
-Minimum high school diploma or equivalent required, post-secondary education preferred
-Previous customer contact experience in a fast-paced environment preferred
-Working knowledge of MS Office products with strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation
-Exceptional interpersonal and relationship building skills with the ability to analyse and assess the needs of customers with a passion for and commitment to delighting customers.
-Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy.
-Excellent customer service skills and great enthusiasm for helping customers.
-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation.
-Ability to continuously display a positive attitude with a composed, poised and professional demeanor.
-Energetic self-starter with the ability to work both independently and within a team.
-Exceptional verbal and written communication skills.
-High attention to detail and accuracy with multitasking skills.
- Serve customers by providing guidance, recommendations, suggesting product specials and other types of value-added information to meet or exceed client sales initiatives and targets.
-Serve customers by answering inquiries and questions regarding accounts, products and services. Also, proactively reviewing prior buying patterns and purchases to make personal recommendations.
- Resolve product or service problems by clarifying the customer's concern or inquiry.
- Analyze and identify the cause of the concern or inquiry; selecting and explaining the best solution to solve the concern.
-Expedite correction or adjustment to accounts if required; following up to ensure resolution.
-Be passionate about providing best in class service and don’t use a one-size-fits-all approach to creating a great customer experience.
-Be flexible, think on your feet and exercise great judgement in handling unusual requests or difficult customer interactions.
-Be an articulate and persuasive communicator without being pushy. Don’t assume anything about the customer’s knowledge of products; rather ask great questions to better gauge what the customer wants.
-Make recommendations that surprise and delight the customer and can demonstrate how to use the products/services in a simple and accessible way.
-Develop strong customer relationships over the phone within the assigned TAT.
-Manage, be accountable and take ownership of the resolution process for all customer related issues.
Compensation is negotiable based on qualification and experience.
Full Time Position
MON – FRI, 8:00 AM – 5:00 PM EST* and in future could involve some weekends.
The schedule may change based on department and/or business.
Only shortlisted applicants will be contacted.
Click below to fill out our online application form