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  • Adrian Collins | Co-Founder/Director

    Highlight: 20 years experience in the BPO industry of which 9 has been spent leading Emerge BPO.

     

    Adrian developed Emerge BPO to partner with world renowned retailers who require high levels of customer support, with customized solutions tailored to each client's needs. He maintains an active role in the business development and operations.

     

    Adrian is a strong leader, providing mentorship via one-on-one sessions to operations and support staff, where they are equipped with the needed tools to overcome challenges and pursue their goals.

     

    We asked Adrian a few fun questions to help us all get to know him better.

     

    Did you play a sport in high school?

    Yes. Football

     

    Do you like cartoons? If so, what's your favorite cartoon show?

    I did. I liked Scooby  Doo.

     

    What is your favorite food?

    Puri and Curry (Guyanese dish).

     

    What’s one thing we don’t know about you?

    I appeared in a pilot for MTV while in High school.

  • Ron Chmara | CEO

    Highlight: 30+ years experience in the BPO industry, most recently CEO of a North American Automotive BPO joint venture.

     

    Ron started his career as a telephone operator while attending university. After graduation, he spent 27 years working for Canada’s largest telco supervising call center operations. He also spent 15 years working in the US in the BPO space.

     

    Ron lives in Canada but has extensive experience working in the US and various countries across the globe. When working as a CEO, he expanded one company’s operations into Thailand, Mexico, China and Africa. His leadership drove the company to achieve the highest revenue and profits in its 10 years of operation. Ron believes in the value that each and every individual brings to the job and has always maintained an “open door” philosophy.

     

    We asked Ron a few fun questions to help us all get to know him better.

     

    Do you like cartoons? If so, what's your favorite cartoon show?

    No.

    What is one thing we don’t know about you?

    My degree is in Zoology/Ecology the study of animals and the environment.

     

    If you could eat one food every day, what would it be?

    Chicken.

     

    What are you reading right now?

    Nothing at the moment.

  • Pat Robertson | SVP Client Experience & Business Operations

    Highlight: Pat has over 25+ years’ experience in business process outsourcing for multi-channel solutions spanning many industries such as online retail, teleco, banking, consumer and retail, automotive, research and logistics.

     

    She is a certified Project Management Professional (PMP), certified Project Executive with over 20 years’ experience and training and is a certified Black Belt Six Sigma professional.  Pat is a graduate member of the Project Management Institute’s “Leadership Institute Master Class of 2012” and has volunteered in the local chapter of PMI in various roles including Vice President of Finance and Past Chapter President.

     

    Pat has global experience in contact center start up, transition, outsourcing in onshore and offshore/nearshore locations.  She has lead global teams in delivery and operations for both customer service and technical support and is successful in building strong teams to deliver exceptional customer service.

     

    Pat has achieved success in multiple transformation projects that have yielded significant improvements in customer satisfaction and performance improvement and cost reduction initiatives.

     

     

    What is one thing we don’t know about you?

    My husband and I have sponsor children in Tanzania Africa (Girl named Teresia) and in Sucat Philippines (Two boys – Ronald, Louiejay, and a girl named Christina).  We visit them as often as we can!

     

    If you could eat one food every day, what would it be?

    Lobster!  There is nothing better.

     

    What is your favorite sport?

    Football – four sons played the game and now one of our son’s is on the road to becoming a CFL Referee!

     

    Tea or Coffee?

    Definitely Coffee

     

    If you can have any job, what would it be, other than the field you are currently in?

    Photographer of wildlife and adventures!