Operations Supervisors- Guyana

Are you a team player and looking to expand your professional career? Do you have contact center or customer service experience?

 

Then join us! We are looking for Operations Supervisors who can join our growing team.

 

As an Operations Supervisor at Emerge, you’ll be responsible for managing and developing a team of assigned representatives to meet and exceed performance and quality expectations while ensuring client satisfaction.

Qualifications

- Post high school certificate with at least one-year experience at a supervisory level.

- Five (5) subjects at CXC including English at grade 1 or 2, with at least three years’ working experience, of which one-year should be at a supervisory level.

- Experience in a customer-oriented environment is required.

Skills

- Working knowledge of MS Office products

- Strong written and verbal communication skills

- Strong interpersonal skills

- Data analytics, reporting and time management skills

Responsibilities

  • Support, motivate, evaluate and develop call center representatives.
  • Coordinate and conduct coaching as required.
  • Monitor staff performance and work operations, resolving operational problems to ensure the unit operates efficiently
  • Evaluates staff training needs and ensure employees have appropriate training to complete tasks.
  • Help the team to understand performance metrics and provide real-time support to representatives who experience difficulties with customers.
  • Prepare call center performance reports by collecting, analyzing and summarizing data and trends.
  • Forecast and track key account metrics.
  • Implement call center operational strategies.

Compensation

Compensation is negotiable based on qualification and experience.

Job Type

Full Time Position

Workdays & Hours

SAT - SUN 8:00 AM - 8:00 PM. Flexible shifts available.

Only shortlisted applicants will be contacted.

Submit your application today!

Click below to fill out our online application form

Want to work with Emerge BPO?

© 2018 EMERGE BPO.  All rights reserved