Reporting Analyst - Guyana

Do you have strong analytical skills? Can you interpret data and provide insights to management?

 

Then join us! We are looking for a REPORTING ANALYST who can join our team.

 

As a Reporting Analyst at Emerge, you’ll be responsible for delivering real-time management with the purpose of optimizing resources to achieve business objectives.

Qualifications

- Diploma or Degree in the Social Sciences or a relevant field

- 1- 3 Years’ experience in Workforce Management, preferably in contact centers

Skills

- Strong analytical and problem-solving skills

- Excellent organization and planning

- Able to create forecasting and scheduling to the forecast

- Strong Communication and presentation skills

Responsibilities

- Prepare intraday reports based on staff attendance or staff hours.

- Manages changes to scheduling to ensure adequate daily resource coverage.

- Ensure hours are accurately accumulated and categorized.

- Monitor attendance and schedule adherence.

- Produce call volume forecasts on a daily, weekly, monthly and annual basis.

Compensation

Compensation is negotiable based on qualification and experience.

Job Type

Full Time Position

Workdays & Hours

MON – FRI, 8:00 AM – 5:00 PM EST* and in future could involve some weekends.

Only shortlisted applicants will be contacted.

Submit your application today!

Click below to fill out our online application form

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